Contact Octomark
Email us at info@octomark.co.uk. It is the one way to reach Octomark, and it goes to the research team that writes these pages.
Report a wrong fact
If a page of ours gets a fact wrong, tell us. Your email needs three things: the address of our page, the fact you think is wrong, and a link to the casino's own page that says something different.
Before we change anything, we read that casino page ourselves. Where it differs from ours, we correct our page. Our team tests these casinos and checks every fact before a page is published, so a report like yours is how we hear about a change a casino made after that check.
Problems with a casino account
We are not a casino. We cannot see your account, move your money or settle a dispute for you, so take an account problem to the casino itself.
First, contact the casino's own support and explain the problem. If that does not settle it, use the casino's complaints process and keep a copy of everything you send. If you are not satisfied with the casino's answer, after 8 weeks you can take your complaint to the free dispute service the casino names in its terms.
If gambling is costing you more than you planned, our responsible gambling page lists the help services for UK players and the tools that let you set limits or block your play.
Privacy requests
Send any request about your personal information to info@octomark.co.uk. Our privacy policy sets out your rights, what this site records and what to include in a request.
Casinos and other businesses
An operator that has changed its terms can write to the same address. Name the Octomark page affected and link the updated terms on your own site; our page changes once we have read the new wording there.